ORDER CANCELLATION POLICY

This Order Cancellation Policy applies when customer cancels all or part of an order within 2 hours of purchase after order acceptance and acknowledgement from RobotixAI but before shipment of Goods or Execution of services.

Please note that if the item has shipped, the order cannot be cancelled. All claims once item is shipped will be in accordance to our return policy.

To cancel an order you have placed with RobotixAI, you must contact customer support by email support@robotixAI.in or by phone +91-9849103344 within 2 hours of purchase. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information.

WARRANTY AND RETURN POLICY

What is the warranty provided by RobotixAI ?

All products sold by RobotixAI by default are covered under 5 days warranty even if you see warranty none on the product page.

We at RobotixAI assure you of providing an accurate description and standard industrial quality products on the website. All our products would be covered under manufacturing defect warranty and would be repaired / replaced if found defective. If any product is found to be not working or not matching the description of the website, the same needs to be informed to RobotixAI via email on support@RobotixAI.in within a period of 5 days from delivery of the product to avail the warranty.  

Please note that if the product is modified / damaged due to improper handling, reverse polarity voltage input, overloading, short circuit or ESD the warranty will be void. 

How do I claim warranty for the products?

Please email RobotixAI with the details of the problem faced in the product along with relevant images / operating video. Our customer service department will check the details and if required issue a Return Merchandise Authorization (RMA) number.  Also our team can take decision to replace the product without return or refund amount for that product.

After the RMA number is issued, the customer has to courier the product to the below address mentioning the RMA number on the return box. The address for courier is :

RobotixAI
2-5-294/A, SPS Plaza,3^rd floor,
Beside SONY Centre, Nakkalagutta,
Hanamkonda, Warangal – 506001
Telangana, India.

Once the product is received, our technical services department will check and update within a week of receiving the parcel. 

My product is out of warranty but not working somehow, can RobotixAI repair my product?

Yes, for sure. If the warranty is over it doesn’t mean that our responsibility towards the sold product is over. We provide repairing service at minimal possible rates. Please reach out to us at support@robotixai.in and we shall be glad to help you. 

My product is completely working but of no use to me will RobotixAI accept return?

RobotixAI will be able to exchange any item only if the packaging is not broken and provided the customer has informed us within 24 hours of receiving the items. If any of this criteria is not matched RobotixAI is not liable to exchange such items. We urge customers to select products properly while ordering. Once the items are used we will be unable to sell to someone else hence RobotixAI is firm on not accepting such items back.